My account (6)

73 views   May 20, 2019

  • How to create a Nina Kendosa account

    You can create a Nina Kendosa account in a few clicks: Click on "My account" at the top right corner of the page and then on "Create an account" Fill in the form with your personal details and your email address Validate by clicking on "Create my account"   That’s it, your Nina Kendosa account is created! You will receive a confirmation email and you will enjoy many benefits.
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  • How to log in to my account

    Logging into your account is easy: Click on "My Account" at the top right corner of the page Enter your username and your password Click on "Sign in" to access your Nina Kendosa account.   As long as you do not log out of your session, you will stay connected permanently.
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  • How do I change my personal information ?

    Once logged in to your account, you will be able to modify / update your personal information by clicking on "Account Information".   You will be able to : - Change your email address - Modify your password - Update your personal information   To change your shipping and / or billing address, click on "Address Book", select or add the corresponding address and click on "Save address".
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  • What can I do if my address email exists already?

    If your email address exists in our database, it means that you already have a Nina Kendosa account. If you do not remember your password, click on "Forgot your password?" and enter your email address. You will receive an email to reset your password.   If you do not receive this email, check your "Spam" folder. If you can not find this email, contact our customer service for assistance.
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  • How can I recover my password?

    If you do not remember your password, click on "Forgot your password?" and enter your email address. You will receive an email to reset your password. If you do not receive this email, check your "Spam" folder. If you can not find this email, please contact our customer service for assistance.
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  • How can I change my password?

    In your Nina Kendosa account, go to "Account Information" and check the "Change password" box. Enter your old password and enter the new one, then confirm it. Click on "Save" and you will be able to use your new password.
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My wishlist (2)

53 views   May 21, 2019

  • How to create my wishlist

    You can create your own wishlist with the products you like. To add an item to your wishlist, you must first log in to your Nina Kendosa account. Once on the product page, click on the "Add to my Wishlist" button.   To see your entire wish list, click on "My Wish List" on the "My Account" page.
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  • How can I add my wish list to my basket?

    Simply click on the "Add all items to cart" button. Items which are out of stock will not be added to your cart.
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Order (8)

56 views   May 21, 2019

  • How to make a purchase online

    To make your online purchase, choose the product(s) you like, choose the color and click on the "ADD TO CART" button.   Then, click on your cart at the top right corner (shopping bag icon) and then on "Proceed to checkout". You only need to follow the purchase steps to complete your order.
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  • I can’t find the product in the desired color

    Only products "In Stock" on our website are available. If the product of your choice does not appear in the color you want on our website, that means it is out of stock.
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  • I can’t find some products on the website

    Nina Kendosa works with limited stocks to avoid waste and overproduction. Sometimes, some of our products are out of stock because they are victims of their own success. A product might be back in stock in a future collection but most of the time… When it’s gone, it’s gone for good!
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  • How to remove an item from my cart

    To remove an item from your cart, click on the trash icon in front of the product concerned.
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  • Can I change or cancel my order?

    Once your order has been placed, it cannot be modified or canceled. This is why you need to check your order carefully before making the payment.   By clicking on "Pay for my order", you indicate your unconditional acceptance of Nina Kendosa General Terms and Conditions (paragraph 5, Terms of sale).   We cannot add any further items to an order which has already been paid for.
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  • What should I do if I have not received the email confirming my order, etc. ?

    First, we suggest you check your "Spam" folder.   However, if you have not received a confirmation email, you can check the status of your order in "My Orders" section on your Nina Kendosa account. If none of this information is available, do not hesitate to contact our customer service.
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  • What should I do if my product is damaged or faulty?

    If you notice any flaw on one of the products from your order, please contact our customer service at the following address: service.client@ninakendosa.com.   If possible, attach a photo of the article concerned with a message explaining the nature of the problem.   We will make an initial assessment with our quality department and we will contact you as soon as possible.
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  • How to use my promotion code

    To enjoy your discount, you must enter the discount code before placing your order in the area provided.   Unfortunately, a discount code can not be applied if your order has already been validated.
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Payment (3)

41 views   May 22, 2019

  • Is online payment secure?

    All transactions on ninakendosa.com ninakendosa.com are secure. Thanks to the https, your bank details are protected. They are also encrypted with the SSL protocol, a secure and reliable protocol. We never have access to your bank details.   We do not intervene in the payment processing, only your bank will allow your purchase.
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  • What payment methods do you accept?

    You have several possibilities to pay for your order: - By credit card (Visa, Mastercard, Maestro, Discover and American Express): you can register one or more cards that you can use for your future purchase. All you need to do is add your security code to validate your order. - By Paypal - By gift card
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  • When will my bank account be debited?

    Your credit card or your PayPal account will be charged once your order has been validated by our services.
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Delivery (6)

35 views   May 22, 2019

  • What are the shipping zones and how long does shipping take?

    Nina Kendosa ships worldwide: - France Delivery within 2 or 3 working days (Monday to Friday) - DOM TOM Delivery within 5 or 7 working days (Monday to Friday) - International Delivery within 4 or 8 working days (Monday to Friday)   * During launch period, delivery times may be longer ** There may be additional fees for customs rights or EU duties (EU tax)
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  • Are there shipping costs?

    Shipping costs are calculated based on the shipping country: France: 6,90 € (free for orders over 90€) European Union*: 14,85 € (free for orders over 150€) Outside of European Union**: 19,35 € (free for orders over 200€) International: 26,30 € (free for orders over 250€) Shipping costs will automatically be changed to 0€ once the total of the products in the basket (including promotions) reaches the threshold for the selected country.   * Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom   ** Albania, Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Belarus, ...
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  • How do I change my delivery address after confirming my order?

    If you wish to change your delivery address, please contact our customer service with your order number. We will be able to modify it as long as the order has not yet left our warehouse.   If your order has already been sent, we will have to wait for it to be returned to our office. Once received, we will contact you.
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  • How can I track my parcel?

    Once your order has been validated, you will receive a confirmation email with a tracking number and a link to the carrier website. You can also track your order from your account in the "My Orders" section. Click on the corresponding order number to get the parcel tracking number.
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  • What could I do if I am not available to receive my order?

    In case of absence during delivery, an attempted delivery card will be left in your letterbox so that you can pick up your parcel at the closest post office   On this notice, you will find an Internet link allowing you to select a new date or a new delivery address. If your order remains undelivered after 10 days, it will be returned to our warehouse. Our customer service will contact you as soon as possible.
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  • What can I do if I have not received my order?

    First, check the status of your order thanks to the parcel tracking number indicated in the order confirmation email you received or on your Nina Kendosa account. However, if your order has not arrived, contact our customer service with your order number and your tracking number as soon as possible.
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Returns (10)

38 views   May 22, 2019

  • What is the time limit for returning a product?

    You have a period of 15 days to return a product or several items from the date you received the parcel.
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  • How can I return an article?

    worn will not be refunded or exchanged.   To return an item, please complete the downloadable return slip here: https://www.ninakendosa.com/pub/media/pdf/bon-de-retour-en.pdf or from your Nina Kendosa account and attach it to the package.     You should complete it online, Specifying which type of compensation you want (exchange, credit note * or refund **) and the reason for return. We recommend that you retain your proof of posting.   Thank you to send your package only to this address:   Nina Kendosa Paris SAV e-boutique 19 rue Dieumegard 93400 Saint-Ouen FRANCE   * Credit note: Credit notes are valid only for online purchases for 6 months from the date of issue. They can be used for a number of separate transactions and are non-refundable. ** Refunds: Refunds will be ...
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  • How to make an exchange

    To make an exchange, simply check the "Exchange" box on the return slip (link) indicating the reference of the replacement item. You can exchange one or more items, provided that the total cost of the new products does not exceed the amount of the returned items.   However, you cannot request an exchange and a refund for the same product. If the product exchanged is lower than the returned product price, a credit note will be offered in compensation.
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  • What to do if I can not print my return slip?

    If you can not print the return slip, indicate the following information on a sheet of paper: - Surname and forename - Telephone number - Email address - Order number and date - Item(s) returned with reference(s) and quantity - Reason(s) for the return as well as the desired compensation (exchange, credit note or refund).
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  • How long will it take to process my return?

    Once your package reaches our warehouse, you will receive a first confirmation email. A second one will be sent to you confirming that your return is being processed.   Your return will be processed within 30 days, but we will endeavor to process your request within 72 hours after reception of your package (working days).
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  • Are shipping costs refunded when items are returned?

    The shipping costs charged when shipping your order will be refunded only if you respect our 15 days return policy from the date on which you received your parcel.
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  • Do I have to pay shipping costs when I return an item?

    Except in specific cases, the return costs are your responsibility as indicated in our Terms and Conditions. We advise you to keep your proof of sending.
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  • Do I have to return the item in the original packaging?

    Items must be returned in an appropriate packaging providing sufficient protection for the products. We encourage you to reuse the original packaging if it is in good condition.
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  • How to return an item purchased in a store

    Unfortunately, we will not be able to assist you with items bought in one of our stores. Our customer service deals only with online purchases.   You must go to the Nina Kendosa store where you bought your product(s) with your proof of purchase respecting our 15 days return policy.
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  • How to contact us

    You can contact our customer service at the following address: service.client@ninakendosa.com.   Our customer service is exclusively dedicated to online purchases. It is open Monday to Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 3:30 p.m. (excluding bank holidays).   In addition you can contact us by postal mail writing to the following address: Nina Kendosa Paris Service client 19 rue Dieumegard 93400 Saint Ouen FRANCE
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Newsletter (3)

26 views   May 23, 2019

  • How can I subscribe to your newsletter?

    To subscribe to our newsletter and enjoy exclusive offers, enter your email address in the area provided at the bottom of our website. Then, click on "subscribe" and you will receive our latest news.   You can also subscribe to our newsletter through your Nina Kendosa account. In the "Newsletter Subscription" section, simply check the "General Subscription" box and save.
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  • How can I unsubscribe from the newsletter?

    To unsubscribe from our newsletter, sign in to your account, go to "My Account" then to "Newsletter Subscription" and uncheck the "General Subscription" box and save.   You can also click on the unsubscribe link at the bottom of each newsletter we send you. Have in mind that you will not receive anymore our latest news and exclusive offers.
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  • How to get information about the stores stocks

    Unfortunately, we do not have access to stocks and availability of our products in our stores. Each shop operates independently, managing its own stocks.
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Our stores (1)

31 views   May 23, 2019

  • How to get the telephone number of a store

    The telephone numbers of our stores are only for internal use and can not be divulged.   To contact us, you can write to us at the following address: service.client@ninakendosa.com by specifying your needs. We will be happy to assist you.
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Additional requests (4)

25 views   May 23, 2019

  • I wish to sell Nina Kendosa products in my store

    For this kind of request, please contact our customer service department at service.client@ninakendosa.com detailing precisely the nature of your request. Our team will redirect you to the appropriate contact.
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  • Where are Nina Kendosa products produced?

    Imagined in France, made in Italy. Nina Kendosa has carefully chosen the partners she works with.   Located in Italy, our manufacturing workshops use their know-how and carry out on-site all the design steps required. We regularly visit our workshops to monitor quality and ensure compliance with our manufacturing processes. Find out more here.
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  • What is one size fits all?

    The concept of “one size fits all” has been made to fit any kind of body. Our clothes are loose and relaxed. Find out more here.
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  • Navigation problems

    If you encounter any problems while browsing our website, please write to our team at support@ninakendosa.com detailing as precisely as possible the problem(s) encountered.   Our IT team will assist you as soon as possible.
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