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Delivery (6)

133 views   May 22, 2019

  • What are the shipping zones and how long does shipping take?

    Nina Kendosa ships worldwide: - France Delivery within 2 or 3 working days (Monday to Friday) - DOM TOM Delivery within 5 or 7 working days (Monday to Friday) - International Delivery within 4 or 8 working days (Monday to Friday)   * During launch period, delivery times may be longer ** There may be additional fees for customs rights or EU duties (EU tax)
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  • Are there shipping costs?

    Shipping costs are calculated based on the shipping country: France: 6,90 € (free for orders over 90€) European Union*: 14,85 € (free for orders over 150€) Outside of European Union**: 19,35 € (free for orders over 200€) International: 26,30 € (free for orders over 250€) Shipping costs will automatically be changed to 0€ once the total of the products in the basket (including promotions) reaches the threshold for the selected country.   * Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom   ** Albania, Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Belarus, ...
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  • How do I change my delivery address after confirming my order?

    If you wish to change your delivery address, please contact our customer service with your order number. We will be able to modify it as long as the order has not yet left our warehouse.   If your order has already been sent, we will have to wait for it to be returned to our office. Once received, we will contact you.
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  • How can I track my parcel?

    Once your order has been validated, you will receive a confirmation email with a tracking number and a link to the carrier website. You can also track your order from your account in the "My Orders" section. Click on the corresponding order number to get the parcel tracking number.
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  • What could I do if I am not available to receive my order?

    In case of absence during delivery, an attempted delivery card will be left in your letterbox so that you can pick up your parcel at the closest post office   On this notice, you will find an Internet link allowing you to select a new date or a new delivery address. If your order remains undelivered after 10 days, it will be returned to our warehouse. Our customer service will contact you as soon as possible.
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  • What can I do if I have not received my order?

    First, check the status of your order thanks to the parcel tracking number indicated in the order confirmation email you received or on your Nina Kendosa account. However, if your order has not arrived, contact our customer service with your order number and your tracking number as soon as possible.
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